I thought readers of this blog might be interested in a quick run-down of what these problems are, and how we have helped (or might yet do so).
So, in reverse order, they are:
- A global consultancy, introducing a technology platform to a Chinese client, want us to provide the KM roles, processes and governance to maximise the benefits available;
- A global law firm seeks our help in getting teams from different geographical and functional areas to talk to one another; we'll be running a short workshop for them, which will include the Bird Island game;
- A Chinese manufacturing firm has numerous problems of quality, cost over-runs and also its staff take a long time to become competent and generate value; we're currently helping them to develop a KM business case, to justify the investment needed for the project that will help address these issues;
- A UK-based defence consultancy is looking to introduce KM but is concerned about employee engagement; we'll be running a workshop (again, with Bird Island) to show the value of KM and help them begin their journey;
- A Middle Eastern utilities organisation has introduced KM but its take-up is patchy, with isolated examples of good practice; they've asked us to conduct a KM assessment and draft an implementation plan;
- A global jewellery firm wants to introduce KM but doesn't know how or where to start; we've been asked to design and implement a KM pilot project for them;
- Another global consultancy has many employees spread far and wide, all of whom seek the advice and support of one or two 'grey beard' experts, which continually diverts these high-value staff members from 'big picture' issues; they've asked us to design and plan a KM pilot project for them;
- A UK regulator has isolated experts, pockets of good practice and virtually no learning from experience; we've designed a KM framework for them, edited their KM strategy and are about to start KM training;
- A UK consultancy to the healthcare sector has a low 'bid win rate' and fails either to identify or learn lessons from its bids; we've been asked to look at ways of using KM elements to help it win more business, and learn from each new engagement;
- A global consultancy to the oil/gas sector is introducing KM; we've conducted a KM assessment, designed a framework and trained their 'KM champions'; we've now been asked to provide ongoing support over the next 12 month.