1. They can be drawn from both positive and negative experiences.
Lessons can prepare us better next time round,
like friendly advice.
However, they can also ensure next time is
different, if we use them to change things.
Lessons require us to compare our expectation with
what actually happened.
The key is to explore the difference and ask, “Why?”
We keep asking “Why?” until we get to a root
Or there may be a number of contributory
If our recommendations address these, things might
change for the better.
We also need to quantify the lessons’ potential impact
(i.e. cost, time, safety, morale etc.).
Otherwise all lessons become equally urgent,
meaning they’re equally unimportant as well.
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